Shipping Policy

• All packages are shipped discreetly in a plain brown cardboard box and only identified by your name and our corporate name.
• Flat rate shippping is based on price. For example items $25 or less costs $3.95 for standard shipping, multiple items over $50 costs $5.95 for standard shipping etc...

Order Processing

• Standard and Priority Shipping orders are processed and shipped within 2-4 business days following the date of the order.
• Overnight Shipping orders are shipped within 24 hours. Orders placed on Friday, Saturday and Sunday are shipped on the following Monday.

Order Status

• You can check your order status here. Your unique tracking number will be posted to your account when your order is shipped.
• Alternatively you can call our Customer Services Department at (407) 460-2710 12PM-6PM EST Monday-Friday.

Secure Checkout

• To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology. The SSL technology works by sending all of your personal information, including credit card, password, name and address to us in an encrypted code.

Customer Privacy

• We consider all customer information private and confidential. We never share customer information with anyone for any reason. We do not sell or distribute email or mailing lists, and we do not send unsolicited mail or email. If you would like more information about how we ensure your privacy please read our Privacy Policy.

Backorders

• Every effort is made to ensure that the inventory count is accurate in the system, but there will be times that an item is out of stock even when the web site doesn't say so. Your order will ship as soon as the backordered item is back in stock. We will notify you by email when an item is on backorder. You can also login to your account to see if your order has been backordered. Backordered items will be charged unless we receive notice of cancellation of that item. We will credit any credits due upon receipt of cancellation email. You are free to cancel backordered items by sending an email with your order number by clicking here. Your backordered item will be shipped by U.S. Priority Mail once the item arrives in stock.

Cancellations

• All cancellations MUST be requested within 24 hours of original date and time of order OR before your order is placed in “In Progress” status. After your order is placed in “In Progress” status, all cancellations are processed as Returns (please, check our Return Policy for details).

Payment Information

• We accept all major credit cards. We accept Paypal. We use electronic encryption (SSL) for all transactions. We do not accept personal checks. We accept money orders and cashiers checks, when we receive either of these payment types through the mail, we process and ship the orders immediately. We do not accept cash payments.

Shipping Restrictions

• Certain states and countries have restrictions on possession of adult products. You are responsible to find out any local laws that this restriction applies to. Please check local laws for such restrictions.

Return and Exchange Policy

• Mechanically Defective Products.
• Returns will not be issues once an item is used.
• All returns must be unopened

How To Obtain An Return Authorization

• Order number, date of purchase, reason for returning and the name as shown on the billing receipt.
• Once your information has been received an authorization will be promptly emailed.
• Once your product(s) has been received, your credit card or any other form of payment will be credited.
• Any credits to be issued will take place within 14 days of receiving of the return.

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